5
1.5.0
Xanadu, Washington DC, Vancouver
HappySignals IT Experience Management Platform helps enterprises to manage employee experiences with IT. IT leaders get a real-time understanding of how employees are experiencing IT services, and can make data-driven decisions to improve employee happiness and productivity.
Our Ticket-based IT Experience app provides an out-of-the-box integration between ServiceNow and the HappySignals ITXM Platform. ServiceNow users can measure and improve experiences with Ticket-based IT services, and other Enterprise Service Areas that your organization uses ServiceNow for.
Find out more about HappySignals Platform at: happysignals.com/it-experience-management-platform
FEATURES
HappySignals is packed with features to support enterprises in putting the IT Experience Management Framework (ITXM™) into practice:
- Quantify Happiness and Productivity with Ticket-based IT, and understand reasons why employees are unhappy or losing time
- Combine operational data from your ITSM tool with experience data from HappySignals for a holistic view of end-user experience
- Automated reports and real-time data sharing to get teams and stakeholders on the same page
- Intuitive drill-down analytics to identify improvement areas
- Heat maps to expose experience hotspots
- Organization Baseline and Global Benchmarks
- IT Support Profiles
- Built-in management of Objectives, Targets, Initiatives and XLAs in one place
- Intuitive platform interface designed to be used by anyone
- Automated sending of Ticket-based IT surveys to employees upon ticket resolution
- Instant feedback loop in ServiceNow for IT teams and partners
- Widgets that give Service Owners an overview of employee experience with IT services
- Agent views for Service Desk Agents to see the feedback employees have given about their service
- Combine operational data from ServiceNow with experience data from HappySignals in real time for a holistic view of how employees feel about IT services
- Easy configuration for defining the data to be used in the integration
- Changes on date time handling in pull integration.
- Additions to HappySignals Feedback table
- Task response business rule and closure business rule separation for clarity
- Outgoing integration now includes the tasks table name and allows better linking back to ServiceNow
- Configuration properties page has been reorganized and textual hints enhanched
- Agent feedback widget can now present any information from a task derived object in the widget view
- Monthly stats functionality and table now deprecated
Incident or Request Management