Telecommunications Customer 360 provides our service desk agents(L1,L2, L3) a single pane of glass across interaction, cases and complaints for quick resolution by getting complete customer context along with some insights and action for quick resolution. It will support the pre built workflows for billing, case and complaint journeys along with AI insights on customer sentiment, NPS, Churn.
Telecommunications Customer 360 provides Order management and MACD flows.
1) Unified landing page for Customer Issues
2) Insights and Actions
3) AI summary
4) Contact Card, Customer history
5) Billing and Order related workflows
Minor Enhancements to our Australia release features for C360
1) Ability to filter products based on product characteristics on C360
2) Support of C360 on Interaction journeys.
System Compatibility: Yokohama and above