Agent Central for IT is LTM's ServiceNow-native platform that brings together a curated ecosystem of specialized AI agents and agentic workflows designed to transform IT operations. Acting as a centralized hub, it orchestrates intelligent agents across ITSM, ITOM, platform operations, governance, and service delivery to automate decisions, accelerate outcomes, and continuously optimize enterprise operations. By combining AI-driven intelligence with autonomous execution, organizations can improve service reliability, enhance user experiences, optimize costs, strengthen governance, and accelerate their journey toward self-managing IT operations.
Benefits:
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Accelerate Autonomous Operations through coordinated AI agents and agentic workflows working across IT processes.
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Improve Service Reliability & Resilience by proactively identifying, preventing, and resolving operational issues.
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Reduce Resolution Times and Operational Effort through intelligent orchestration and automated execution.
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Enhance Employee and End-User Experiences with faster support, intelligent self-service, and seamless service delivery.
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Optimize Technology Investments by improving asset, license, and platform utilization.
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Strengthen Governance, Risk, and Compliance through policy-driven intelligence and automated controls.
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Drive Data-Driven Decision Making with continuous insights, recommendations, and operational intelligence.
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Enable Continuous Improvement at Scale through reusable AI agents that evolve and expand with business needs.
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Multi-Agent Intelligence – Specialized AI agents collaborating across IT workflows.
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Autonomous Incident Management – Accelerate triage, diagnosis, and resolution.
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Change & Root Cause Analysis – Correlate incidents, changes, and infrastructure insights to identify likely causes.
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Proactive Operations – Predict SLA risks, detect performance bottlenecks, and recommend actions before impact occurs.
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Knowledge & Catalog Optimization – Automatically create, enrich, and improve service content.
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Intelligent Access Governance – Streamline access provisioning with automated recommendations and approvals.
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License & Asset Optimization – Improve software utilization and reduce unnecessary spend.
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Security & Compliance Insights – Strengthen governance through automated audits and policy-driven recommendations.
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Enhanced Self-Service Experience – Guide users to the right services and reduce avoidable support tickets.
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ServiceNow Platform Intelligence – Deliver actionable insights across ITSM, ITOM, and platform operations.
- Introduced AI-powered multi-agent workflows to automate incident management, root cause analysis, and IT operations on ServiceNow.
- Added intelligent agents for knowledge optimization, access governance, SLA prediction, and service catalog enhancement.
- Enhanced platform efficiency and governance with proactive monitoring, license optimization, and automated audit capabilities.
- Microsoft Teams Spoke
- Event Management
- Now Assist for ITSM