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2.0.0
Xanadu, Washington DC, Vancouver
Features
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Real-time data sharing between ServiceNow® and ADP®
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Multi-departmental enterprise employee portal
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Omni-channel self-service and curated content experiences
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Automate HR interactions
Benefits
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Empower employees to access their sensitive data
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Personalized employee journey experiences
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Improved HR productivity and efficiency
Integration Outcomes
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Single "system of engagement" for employees
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Secure data transfer from ADP® to ServiceNow
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Access financial statements in real-time with ADP® SSO
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Utilize ServiceNow's Virtual Agent chatbot for support
FAQs:
- What does ADVANCE SNConnect - ADP Global Payroll do?
- The connector allows ServiceNow to act as a single “system of engagement” for employees, extending ADP payroll functionality into the ServiceNow employee experience.
- How does ADVANCE SNConnect - ADP Global Payroll make my work experience better?
- The connector provides a multi-departmental employee portal to find information and services across all departments on a single platform and device.
- How does ADVANCE SNConnect - ADP Global Payrollconnect to ADP Software?
- It integrates using SAML Single Sign-On (SSO) and B2C mechanisms, fetching payroll data in real-time without storing data on ServiceNow.
- How is personal data kept secure?
- ADP data is not stored in ServiceNow and is only available during active sessions, ensuring data security.
- Does the platform offer a chat feature?
- Yes, employees can use the ServiceNow Virtual Agent chatbot to access paychecks, tax statements, and support.
- Who is ADVANCE SNConnect - ADP Global Payroll ideal for?
- Companies using ServiceNow and ADP GlobalView® or ADP Celergo® benefit from this solution.
- How do we purchase ADVANCE SNConnect - ADP Global Payroll?
- It can be procured through the ServiceNow Store or the ESI Global Marketplace.
- How is the solution configured?
- Advance Solutions, a ServiceNow Elite Partner and ADP Marketplace Partner, handles configuration for clients.
- ADVANCE NowConnect – ADP Global Payroll offers a delightful and intuitive employee experience, simplifying payroll from day one.
- Expect a great employee experience (EX) regardless of the employee’s location. We help organizations overcome the complexity and confusion that accompanies a multi-country organization with multiple payroll platforms, various in-country providers, and different internal support teams.
- Employees can easily access ADP pay statements and tax information.
- Get sensitive payroll data protection, using “in-session” tokens for providing information directly to employees without transmission to ServiceNow.
This v2.0.0 release includes powerful new features and enhancements aimed at improving flexibility, usability, and resilience. Below are the key highlights:
- B2B Authentication Support: Now supports Business-to-Business (B2B) authentication for:
- ADP Global Payroll & ADP Celergo
- This enables secure and scalable system-to-system integrations, improving enterprise-grade connectivity.
- Virtual Agent Chatbot Enhancements: Extended support for ADP operations via ServiceNow Virtual Agent. Users can now:
- Perform payroll inquiries directly from chat
- Trigger ADP-specific workflows through a conversational interface
- Access key payroll data seamlessly within ServiceNow’s chat experience
There are no system requirements.