11
1.3.0
Yokohama, Xanadu, Washington DC, Vancouver
NinjaOne's bidirectional integration with ServiceNow streamlines IT operations, ensuring that Managed Service Providers and IT teams have up-to-date information to quickly identify and respond to users and incidents.
With NinjaOne, ServiceNow Devices are automatically synchronized and created, and ServiceNow Incidents are generated as NinjaOne alerts arise. These incidents are continuously updated as conditions change, providing real-time accuracy and ensuring devices remain continually healthy, which enhances overall IT infrastructure stability.
This seamless integration between the NinjaOne and ServiceNow platforms enhances and simplifies IT management, reducing business disruptions and increasing user satisfaction.
- Synchronize NinjaOne devices seamlessly into the ServiceNow CMDB.
- Automatically log incidents in ServiceNow based on NinjaOne alerts.
- Access detailed device insights within ServiceNow, including device URL, remote connection URL, last login name, OS details, private IP address, product key, and custom fields for enhanced visibility.
- Quickly launch remote sessions with NinjaOne Remote directly from ServiceNow.
- Enhanced Device Data: NinjaOne now syncs more device data to CMDB CIs, delivering richer and more accurate records.
- Expanded Data Types: Sync storage devices, volumes, network adapters, and installed software as related items aligned with ServiceNow CSDM for a more complete view of CMDB CIs.
- Trusted Discovery Source: Designate “NinjaOne” as a custom Discovery Source to simplify reconciliation and ensure reliable data.
- Improved Company Mapping: Map companies to CMDB CIs and incidents to increase cost center visibility and support domain-separated environments.
- Supported ServiceNow release version.
- Have a working internet connection.
- Use Servicenow supported web browser.
- Install/Configure the ITSM Plugin In ServiceNow
- Must download and Install the NinjaOne Integration application from the Servicenow Store.