As the number of complexity of corporate mobile management, security and logistics systems grow, and device usage becomes more complex and mission-critical, manual processes are quickly becoming roadblocks to success.
That's where hyperautomation from Zero Touch Mobility comes in.
Zero Touch Mobility for ServiceNow provides automation for the entire lifecycle of corporate mobile devices. Remove silos and fully manage your mobile fleet utilizing your ServiceNow instance as the central control tower. Automate your deployment and support workflows to create a touch-free experience for your administrators without impacting your end user experience. Simplify your forward and reverse logistics processes, remove wasteful inefficiencies, and eliminate swivel chairing. Provision both COBO/COPE and BYOD mobile devices from anywhere in minutes. Make mobility management effortless.
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Device Management
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Inventory synchronization and management from 3rd party systems: Knox Mobile Enrollment, Knox Manage, MS Intune, MaaS 360, Workspace One, Google Zero Touch, SOTI, Jamf Pro, iOS enrollment via EMM (KM, Intune, Jamf Pro)
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Provide standard workflows: Order new device, exchange device, upgrade device, reassign device, report lost/stolen device, enroll corporate device, enroll BYOD device, unenroll device, unlock device, return device, mass action for mobility manager
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Logistics
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Support of API commands to 3rd party logistics systems: FedEx, UPS, and USPS
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New Provider Types Added
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Buy-back : Reconext
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Product catalog import, get product quote, order details, order receipt, order shipping label, create shipment, track by tracking number
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Buy-back framework
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Disposal orders and tasks with corresponding flows configured for application use.
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‘Buy-Back Orders’ section added to the Manager Workspace, which allows a mobility manager to send devices for disposal with selected buy-back provider.
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Location service
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End user is able to retrieve a device location on the employee center (My Devices).
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Device location is shown as a pin on Google Maps (if Google Maps license key added) or as a link to https://www.google.com/maps with the pin placed. Last seen date and time reflected with the location.
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Knowledge Base
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‘Knowledge’ section added to the Employee Center.
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Knowledge base created for end users, mobility managers and mobility admins
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Feature Improvement
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Extended Providers List
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Integration with Reconext
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Product catalog import
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Get product quote, order details, order receipt, order shipping label
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Create shipment
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Track by tracking number
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SOTI
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Full integration: Devices, users, groups import, device details, heartbeat, device lock, unenroll, wipe data, location
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