ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximize the power of the AI Platform for business transformation. Impact provides customers with the support and expertise they need to get to value fast. This app is required for the Main Impact Store application.
This app includes foundational code needed for:
- User Management
- Instance to IDI connection
- Data Sync and Data Migration
Impact Store App — August Release
1. Scan Engine Definition Enhancements — Restored sys_properties Scanning
Customers can once again add sys_properties directly as an Applicable Table target in Scan Engine Definitions, using any conditions they choose.
This capability was temporarily removed one release ago, which required customers to use a dedicated "Sys Property" definition type (system property name + condition) to check properties. Based on customer feedback, the August release restores the original free-form scanning approach for sys_properties — customers now have both options available:
- Direct table scanning of sys_properties with custom conditions (restored)
- The "Sys Property" definition type (system property name + condition)
2. On-Demand Accelerators — Defects and Enhancements
This release includes a set of defect fixes and enhancements for On-Demand Accelerators, improving reliability and overall performance of the accelerator experience.
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