The Impact Store App: Q1 2026 Australia Release The Impact Store App brings the full Impact experience directly to your ServiceNow instance—helping you adopt new capabilities faster, maintain a healthy platform, and maximize the value of your ServiceNow investment.

What's New Starting March 12th Once installed on your instance, you'll have access to these powerful new features and enhancements:

Guided Setup Enhancements Onboarding is now simpler and more reliable with updates to accommodate the latest Service Bridge changes, ensuring a streamlined setup experience from day one
Service Bridge Authentication Upgrade Authentication and registration now support Service Bridge version 2.3 with a certificate-based model, eliminating the OAuth-related errors that previously disrupted connectivity between your Impact Delivery Instance and the Impact Store App
Impact Partner Role Customers can now grant selected users from their Partner accounts direct access to the Impact Store App, enabling your partners to seamlessly support and manage Impact on your behalf
On-Demand Diagnostic Scans A new UI action lets you run Full or Delta scans on demand with built-in duplicate prevention, giving you clear visibility and control over when and how your platform health is assessed
Capability Map Homepage Refresh The Capabilities Map is reorganized by product lines and now displays only true applications, making it easier to discover and act on the capabilities you're entitled