Organizations need to ensure continuity in serving customers, delivering products and services, and protecting their workforce in the face of adverse operational events by anticipating, preventing, recovering, and adapting to potential disruptions.
The ServiceNow® Operational Resilience Management application enables organizations to anticipate and plan for adverse operational events. Business unit heads can leverage this application to maintain oversight and speed recovery. The application provides a 360-degree view of risk, control, and business continuity planning across functions such as facilities, people, processes, and technology along with visualization of hierarchies which provide clear impact path in case of any failures or outages.
- Track critical services/products under high risks
- Track the compliance status around critical services
- Identify supporting technology assets, facilities, people, and suppliers
- Plan resiliency around different functions
- Track recovery from adverse events and improve your resiliency program based on learnings from the past events
- Optionally integrate with ServiceNow® GRC: Business Continuity Management or Vulnerability Response applications
- Resilience Map for visualization of hierarchies and impact tracing
New:
Resilience Map for visualization of hierarchies and impact tracing:
The Resilience Map is a configurable, reusable visualization component designed to represent relationships and dependencies across entities within the GRC domain. It provides an interactive, hierarchical view of how key business elements—such as business services, processes, applications, and dependencies—are connected, enabling users to explore resilience, risk, and impact pathways seamlessly.
The following GRC applications must be installed and active:
- Plugin - GRC: Assessment Designer (com.com.snc.risk_asmt)
- GRC: Profile (sn_grc)
- GRC: Common Workspace Elements (sn_grc_workspace)
- Data relationships Framework (sn_grc_rel_config)
-
GRC: Core Case Management (sn_grc_case_mgmt)
- Smart Assessment Impact Automation (sn_smart_imp_auto)
- Collaboration features for Smart Assessment (sn_smart_collab)
Permissions and roles:
- Role required to install the app: System Admin (admin)