0
3.0.3
Zurich Patch 7, Zurich Patch 4, Zurich Patch 1, Yokohama Patch 11, Yokohama Patch 6
Generative AI
ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximise the power of the AI Platform for business transformation. Impact provides customers with the support and expertise they need to get to value fast. Below are the AI features:
- Outcome status summarisation
- Consumption Report summary
- Code Fix AI Agent
- Fix scan engine findings with Now Assist (for Developers)
- Outcome status summarisation engine generates a human-readable status summary for each Outcome. The summaries will be generated from structured data already available in the system.
- Consumption Report summary reads the structured data in the IMPACT Consumption Report and produces an insightful, human-readable summary.
- Code Fix AI Agent delivers custom code fixes via an AI Agentic assistant for faster resolution.
- Resolve Scan Engine Findings with Now Assist(for Developers) — a comprehensive AI-powered developer workflow for Code Fix with NowAssist.
Resolve Scan Engine Findings with Now Assist(for Developers)
- Automatically generate AI-powered code fixes for platform health findings at scale, with side-by-side code comparisons and conversational interfaces to evaluate changes before applying.
- Streamlined review process to assess AI-generated changes before they are applied.
- Developers can now eliminate technical debt in minutes, not hours—keeping instances secure, fast, and upgrade-ready.
- Install latest Impact store app