0
5.0.2
Australia Patch 5, Australia Patch 3, Australia Patch 1, Australia, Zurich Patch 12, Zurich Patch 10, Zurich Patch 8, Zurich Patch 7, Zurich Patch 4, Yokohama Patch 11
Generative AI
ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximise the power of the AI Platform for business transformation. Impact provides customers with the support and expertise they need to get to value fast. Below are the AI features:
- Outcome status summarization
- Consumption Report summary
- Code Fix AI Agent
- Fix scan engine findings with Now Assist (for Developers)
- Outcome status summarisation engine generates a human-readable status summary for each Outcome. The summaries will be generated from structured data already available in the system.
- Consumption Report summary reads the structured data in the Impact Consumption Report and produces an insightful, human-readable summary.
- Code Fix AI Agent delivers custom code fixes via an AI Agentic assistant for faster resolution.
- Resolve Scan Engine Findings with Now Assist(for Developers) — a comprehensive AI-powered developer workflow for Code Fix with NowAssist.
What's changing
As part of ServiceNow's broader move to unify its AI capabilities under one brand, ServiceNow Otto, several Now Assist–powered skills within Impact have been renamed. This is a branding update only — the underlying functionality, workflows, and outputs you rely on today are unchanged.
What this means for you
- Any menu labels, skill names, or references to "Now Assist" for these two capabilities will now show as "Otto" across the Impact UI.
- How you invoke these skills, the outputs they generate, or your entitlements/licensing remains the same.
- Install latest Impact store app
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