0
1.2.5
Australia Patch 5, Australia Patch 3, Australia Patch 1
Generative AI
Advanced agentic capabilities to support efficient resolution of purchase order exceptions.
Define PO Exception mitigation strategy: Now Assist helps buyers resolve purchase order exceptions faster by recommending alternative suppliers and updating the order plan to minimize delivery gaps.
Create PO Exceptions via mail: Automatically convert supplier emails that reference purchase order issues into PO Exception cases.
Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
Required plugins
- Now Assist for Platform Prime(sn_ai_plat_prm)
- Now Assist for FSC Prime (sn_ai_fsc_prime)
- POM Foundation (sn_ai_pom_fdn)