Service Applicant Information extends your application and case intake processes by enabling the collection of detailed applicant data. Designed to support both primary and additional applicants, the plugin provides a flexible data model and user-friendly interfaces to capture and manage key information—including financial details—at the point of entry.
Ensures your team has access to the applicant insights needed for accurate eligibility assessments, effective program management, and improved applicant experiences.
- Capture extended applicant data during application/case creation
- Support for both primary and secondary applicants
- Customizable data model to accommodate evolving information needs
- Financial details data model to capture income, expenses, deductions, and assets
- Purpose-built user interfaces for seamless data entry and review
--- AI Generated Release Notes ---
Changed
- The plugin now supports compatibility with the Zurich release, ensuring seamless integration and operation with Zurich environments.
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All customer-facing "Now Assist" references have been rebranded to "ServiceNow Otto". UI text, labels, help content, and localization files now use the new branding as directed. Assertions and translations have been updated accordingly.
Fixed
- The plugin dependency issue from the previous release has been resolved. Customers can now install and use the plugin without encountering compatibility errors.
- No changes applicable