0
12.0.2
Australia, Zurich, Yokohama Patch 4, Yokohama, Xanadu
Standalone Application
Invoice Case Management enables accounts payable teams to manage, review, and support suppliers and employees with invoice-related queries. This helps the team increase productivity, resolve inquiries faster and improve the supplier experience.
- Manage and prioritize cases and inquiries in a single system of action
- Deflect inquiries and route to the right agents for faster resolution
- Enable suppliers to manage invoices, inquiries and collaborate with customers using omni-channel self-service capabilities
- Universal request support for invoice case management
Converted FSC Universal Request (UR) and the app‑fsc‑ur‑common components into Fluent applications to improve maintainability and developer experience.
- Required plugins and products
- Source-to-Pay Common Architecture (sn_shop)
- Source-to-Pay Workspace (sn_spend_workspace)
- Supplier Collaboration Portal (sn_supplier_sp)
- Other plugins and products
- Advanced Work Assignment for Sourcing and Procurement Operations (sn_spend_awa)
- Now Assist for Accounts Payable Operations (sn_ap_gen_ai)
- Permissions and roles: Role required to install the application: System administrator (admin)
- AI search in workspace and portal is included in existing Professional Plus package and it is available for role sn_fsc_genai.now_assist_fufiller
- To enable universal request for invoice case management, the Universal Request for Source-to-Pay Operations (sn_fsc_ur_common) plugin is required, and the required role is universal request role sn_uni_req.routing_agent.