ServiceNow Operational Sustainability Management
ServiceNow Operational Sustainability Management revolutionizes how organizations manage, visualize, and report on sustainability efforts and risks across the environmental, social, and governance spectrum. By streamlining data collection, organization, and storage into a single, user-friendly system, Operational Sustainability Management simplifies the process. It also automates dashboards and reports for internal stakeholders and aligns with external disclosure requirements according to prominent sustainability standards and frameworks, including CSRD/ESRS, GRI, SASB, UN SDGs, TCFD, and SustainableIT.org.
Operationalizing sustainability across the enterprise
With ServiceNow Operational Sustainability Management, organizations can operationalize sustainability across their enterprise by leveraging the platform's powerful capabilities and workflow engine. Functional owners receive automated access to enterprise data, analytics, and insights, enabling them to actively participate in sustainability programs. This enables core teams to concentrate on program execution, compliance, and reporting, while fostering organizational buy-in and achieving sustainability objectives.
Seamless user experience
The application provides a seamless user experience, facilitating data collection from internal stakeholders, access to a metric collection tracking dashboard, and a goal tracking dashboard for internal reporting. Additionally, it enables the generation of reports and disclosures through multiple channels. Reports can be generated directly from Operational Sustainability Management in .xls format or by using the Microsoft 365 plugin to embed and format metric data in Word documents. This integration with Microsoft 365 enables effortless inclusion of up-to-date metrics in Word reports.
Pre-configured content packs
Content packs are available, providing sustainability metrics aligned with GRI (505), TCFD (55), SASB (338), and the UN SDGs (400), as well as sector-specific metric definitions for TCFD and SASB. CSRD/ESRS and SustainableIT.org frameworks can also be downloaded as part of the content accelerator.
Robust workflow platform
ServiceNow Operational Sustainability Management is built on the ServiceNow AI Platform's robust workflow platform, ensuring that every transaction, including metric data tasks, is auditable. All changes and approvals to each data point are stored on the metric data record, ready for internal and external assurance checks. The reliability of the consistent data model and controls will be particularly valuable given the increasing scrutiny of regulators and investors on data accuracy. Users can combine information from any functional area where ServiceNow serves as the core system of record, as well as from other connected data sets.
- Enables the collection, normalization, and management of enterprise-wide data for 1,000+ metrics across the E, S, and G pillars.
- Enables users to track, manage, and create multiple disclosures, including annual sustainability reports, ESG ratings and rankings, and reports for investors and customer inquiries.
- Provides disclosure templates tied to disclosure types, enabling users to define and reuse them when creating a disclosure.
- Improves governance by routing disclosure records through a review and approval process.
- Maintains a record of metric data used in disclosures and issues restatements when data changes occur.
- Offers a persona-based user experience tailored to different user needs.
- Enables users to create and organize goals and targets, documenting and tracking sustainability objectives.
- Helps visualize progress toward goals and targets, enhancing transparency and accountability.
New
- Product roles and functional domain separation. Product roles have been restructured with updated role inheritance and licensing exclusions, enabling clearer role management and functional domain separation in ESG.
- Unified Document Designer add-in. The Office 365 reporting and Document Designer add-ins have been consolidated into a single unified Document Designer plugin with updated manifest and business domain support.
Changed
- Read access to emission calculation guidelines is now restricted to the cmdagentuser role only.
- The read access of the GRC confidentiality user role on the Portfolio Management Goal Framework table has been reviewed and updated.
- Business domain references for uptaking teams are now updated automatically via a new script.
- Demo data has been corrected to align with updated role and domain separation changes.
Fixed
- The metric picker now loads quickly when adding Metric to Target relationships via related lists.
- Metric data task values are no longer set to null when edited with multibyte characters.
- Related list UX form values sourced from the main form are now retained when reloading in the ESG workspace.
- The Document ID field is now read-only and is populated automatically.
- Accessibility issues across the application have been resolved.
- List type data visualization is now available for selection in Reporting configuration.
- The record-vertical child page now correctly sets values when using the Form controller.
The following applications are automatically installed when the Operational Sustainability Management application is activated:
- GRC: Policy and Compliance Management
- GRC: Metrics
- GRC: Common Workspace Elements
- Goal Framework
- Microsoft 365 for ServiceNow Reporting
Permissions and roles:
- Role required to install the app: System admin (admin)
Recommended apps and plugins for Operational Sustainability Management:
- Unified Content Management
- Sustainable IT
- Microsoft 365 for ServiceNow reporting
- Operational Sustainability Risk Assessment
In addition, integrations for third-party software are available on the ServiceNow Store.