ServiceNow ESG Management
ServiceNow ESG Management (ESGM) revolutionizes how organizations manage, visualize, and report on sustainability efforts and risks across the environmental, social, and governance (ESG) spectrum. By streamlining data collection, organization, and information storage into a single, user-friendly system, ESGM simplifies the process. It also automates dashboards and reports for internal stakeholders and aligns with external disclosure requirements according to prominent ESG standards and frameworks, including CSRD/ESRS, GRI, SASB, UN SDGs, TCFD, and SustainableIT.org.
Operationalizing ESG Across the Enterprise
With ServiceNow ESG Management, organizations can operationalize ESG across their enterprise by leveraging the platform's powerful capabilities and workflow engine. Functional owners receive automated access to enterprise data, analytics, and insights, enabling them to actively participate in the ESG program. This enables ESG core teams to concentrate on program execution, compliance, and reporting, while fostering organizational buy-in and achieving ESG objectives.
Seamless User Experience
The application provides a seamless user experience, facilitating data collection from internal stakeholders, access to a metric collection tracking dashboard, and utilization of a goal tracking dashboard for internal reporting. Additionally, it enables the generation of reports and disclosures through multiple channels. Reports can be generated directly from ESGM in .xls format or by using the Microsoft 365 plugin to embed and format metric data in Word documents. This integration with Microsoft Office 365 enables effortless inclusion of up-to-date metrics in Word reports.
Pre-Configured Content Packs
Content packs are available, providing ESG metrics aligned with GRI (505), TCFD (55), SASB (338), and the UN SDGs (400), as well as sector-specific metric definitions for TCFD and SASB. Additionally, CSRD/ESRS and SustainableIT.org frameworks can be downloaded as part of the content accelerator.
Robust Workflow Platform
ServiceNow ESGM is built on the ServiceNow AI Platform's robust workflow platform, ensuring that every transaction, including metric data tasks, is auditable. This means that all changes and approvals to each data point are stored on the metric data record, ready for internal and external assurance checks. The reliability of the consistent data model and controls will be particularly valuable given the increasing scrutiny of regulators and investors on data accuracy. Users can combine information from any functional area where ServiceNow serves as the core system of record, as well as from other connected data sets.
- Enables the collection, normalization, and management of enterprise-wide data for 1000+ metrics across the E, S, and G pillars.
- Enables you to track, manage, and create multiple disclosures, including annual ESG reports, ESG ratings and rankings, and reports for investors and customer inquiries.
- Provides disclosure templates tied to disclosure types, allowing you to define and reuse them for each type when creating a disclosure.
- Improves governance by routing disclosure records through a review and approval process.
- Maintains a record of metric data used in disclosures and issues restatements when data changes occur.
- Offers a persona-based user experience tailored to different user needs.
- Enables users to create and organize goals and targets, effectively documenting and tracking ESG objectives.
- Helps visualize progress toward achieving goals and targets, enhancing transparency and accountability.
- New
- Added default values in Calculated Metric Definition Settings to prevent calculation errors.
- Enabled automatic audit tracking for all emission factor tables.
- Removed unit restrictions between calculated metric definitions and emission factors for greater flexibility.
The following applications are automatically installed when the Environmental, Social, Governance Management application is activated:
- GRC: Policy and Compliance Management
- GRC: Metrics
- GRC: Common Workspace Elements
- Goal Framework
- Microsoft 365 for ServiceNow Reporting
Permissions and roles:
- Role required to install the app: System admin (admin)