AI for Doc Designer brings the power of ServiceNow data directly into Microsoft Word through a simple conversational experience. No more manual data exports, copy-pasting, or formatting struggles. Just ask, and your report is drafted for you.
Designed for business users who need fast, accurate, and consistently formatted reports, AI for Doc Designer connects your ServiceNow data with the familiarity of Word. Whether it's incident summaries, compliance reports, sustainability reports, or operational updates, simply describe what you need and let AI do the heavy lifting.
- Create reports conversationally using plain language
- Add real-time ServiceNow data and reports directly into Word
- Generate charts and tables on the go without leaving Word
- Draft narratives and summaries around your data using AI
- Maintain full auditability of AI-generated content for compliance
New
- AI-powered Word content generation now supports advanced third-party models. Users can generate and manage Microsoft Word report content using new AI models, including Gemini 3.5 Flash (with fallback to 2.5 Pro), GPT-5.4-mini, and Claude 4.5 Haiku, improving content accuracy and performance.
Changed
-
ServiceNow Otto Branding Updates: Updated the application to reflect the new ServiceNow Otto branding, replacing Now Assist references and providing a more consistent AI experience across the platform.
The following applications are automatically installed when the AI for Document Designer with Word application is activated:
- ServiceNow Document Designer with Word
- Microsoft Office add-in
- Microsoft 365 for ServiceNow Reporting
- Word Document API
Permissions and roles:
Role required to install the app: System admin (admin)