SolarWinds software allows you to quickly detect, diagnose, and resolve network issues. Baselining, trending, and capacity forecasting help you prevent future outages.
Users of SolarWinds Orion platform products can now automatically open new ServiceNow tickets based on critical events defined within SolarWinds software. Seamless integration allows for fast, reliable, two-way communication between SolarWinds and ServiceNow. Automatic queue assignment ensures that action items are routed to the correct team right away, and acknowledgements, changes in behavior, or issue closures are synced so you have the latest status at your fingertips regardless of which system you are in.
Network Performance Monitor reduces network outages with affordable, easy-to-use network monitoring software. Customizable network topology, wireless heat maps, and automated capacity forecasting get you the information you need, when you need it. Visit solarwinds.com for a free, fully-functional 30-day trial.
Server & Application Monitor minimizes downtime by troubleshooting application and server issues. Get detailed performance metrics at your fingertips to quickly pinpoint the root of the problem. Set up intelligent alerts (and integrate them with ServiceNow!) to find and fix issues before they impact business services and end-users. Visit solarwinds.com for a free, fully-functional 30-day trial.
- Ticket creation
- Synchronized alert/ticket acknowledgement
- Ticket updates
- Ticket closure
- Ticket reopening
- Ticket storm suppression
- Supports multiple ServiceNow instances