0
1.0.2
Zurich Patch 4, Yokohama Patch 11
Now Assist for Order Management leverages generative AI and ServiceNow’s intelligent workflows to streamline complex order management processes.
Designed for enterprises managing high-volume orders, this solution reduces manual intervention, accelerates resolution times, and improves customer satisfaction.
- Manage order operations AI agent: Automate the intake process for order case creation from the Business Portal.
- Summarization for Order Management AI agent: Empower order agents and fulfillment agents with instant order summaries that drive faster action.
Initial release:
- Enable business-to-business (B2B) customers to submit order cases autonomously from the Business Portal by simply describing their needs in natural language using the Manage Order Operations AI agent.
- Summarize complex orders across products, services, and fulfillment tasks, enabling agents to quickly understand status, take the right actions, and avoid navigating fragmented views to make next steps easier and improving productivity using the Summarization for Order Management AI agent.
Required plugins and products:
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- Now Assist for Platform (com.sn.now.platform)
- Manage Order Operations (com.sn_ord_ops_aias)
- Summarization for Order Management (com.sn_ord_sum_skill)