0
29.0.11
Australia, Zurich Patch 2, Zurich, Yokohama Patch 8, Yokohama, Xanadu Patch 7, Xanadu Patch 4, Xanadu Patch 1, Xanadu
Standalone Application
ServiceNow® Dispatcher Workspace is a configurable scheduling application that enables dispatchers to efficiently route work to field service technicians and monitor their performance. Dispatcher Workspace brings speed and efficiency to field service scheduling, providing dispatchers and managers with a complete view of tasks, teams, locations and statuses.
- Dispatcher dashboard: The Dispatcher Dashboard is the homepage in the CSM/FSM Configurable Workspace. The dashboard displays real-time data for the operations and performance of field service agents across their assignments. Dispatchers get instant visibility into the statistics on pending dispatch items and agent location status. In the expanded map, dispatchers can auto-zoom the map to view a particular technician or work order task.
- Automated work assignment: Enables you to quickly schedule work orders based on technician skills, parts, distance, and recommendations.
- Configurable layout: Provides each dispatcher with a personalized display, including custom filters, advanced search, and sort options. Dispatchers can also configure task and agent cards to display relevant information.
- Dynamic scheduling: Enables dispatchers to automatically select an agent and assign work order tasks. Dispatchers can respond quickly to changes with integrated dynamic scheduling and can reschedule jobs automatically based on the configuration of task priorities and double booking.
New features
???? Deep Link Navigation
Navigate from lists to calendar in one click
- Select tasks from any ServiceNow list view.
- Click "Open in Dispatcher Workspace" to instantly view tasks on calendar.
???? Timezone-Agnostic Display
True multi-timezone support for global operations
- Agent schedules display in their local timezone.
- All agents' "8 AM local time" align vertically on calendar.
⏰ Overtime Visualization
- Distinct markspans show overtime periods on calendar.
Issue Resolutions:
- Null pointer exception in skills/parts utility
- Localization support for resource filters
- Agent location tracking performance improvements
- Calendar auto-refresh issues resolved
Usability Improvements:
- Collapse mode enhancements
- Resource panel keyword search improvements
- Flag task functionality with auto-refresh
- Map and route improvements
- Hide map setting enhancements
- Add resources duplicate row fixes
- Settings modal UI improvements
Performance Optimizations:
- Calendar resources pagination
- Flat table schedule attributes optimization
- Territory query optimization
Google Maps API Migration:
- Advanced Markers API uptake (deprecated markers replaced)
- Security and Compliance Fixes:
- Dot-walk scoping bypass remediation
- Read-only field security enhancements
Additional Improvements:
- Real-time traffic overlay
- Personal events enhancements (mandatory/optional status)
- WFO personal events in map overlay
- System property cleanup
- Localization support
- Event duration across days fix
System requirements:
- Field Service Management
- Application common configurations
- CSM and FSM Configurable Workspace Foundation