ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximize the power of the AI Platform for business transformation. Impact provides customers with the support and expertise they need to get to value fast. Add the app to your instance today.
- Product adoption roadmap: Visualize your ServiceNow product capabilities in one place, and build an adoption roadmap aligned to your business needs
- Value dashboards: Measure the business outcomes and business value achieved across your ServiceNow journey
- AI-powered recommendations: Accelerate adoption and time to value with tailored recommendations for content, training, Accelerators, and more
- Accelerator catalog: Suite of fixed-scope engagements designed to help you quickly achieve a specific outcome
- Platform health: Platform Health demonstrates how well you're aligned with ServiceNow's technical best practices, provides improvement recommendations, and helps you monitor the overall health of your instance
Impact Store App — August Release
1. Scan Engine Definition Enhancements — Restored sys_properties Scanning
Customers can once again add sys_properties directly as an Applicable Table target in Scan Engine Definitions, using any conditions they choose.
This capability was temporarily removed one release ago, which required customers to use a dedicated "Sys Property" definition type (system property name + condition) to check properties. Based on customer feedback, the August release restores the original free-form scanning approach for sys_properties — customers now have both options available:
- Direct table scanning of sys_properties with custom conditions (restored)
- The "Sys Property" definition type (system property name + condition)
2. On-Demand Accelerators — Defects and Enhancements
This release includes a set of defect fixes and enhancements for On-Demand Accelerators, improving reliability and overall performance of the accelerator experience.
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Other Requirements:Ensure that you are on the latest version of Licensing Engine Plugin for your release. The Impact Store Application relies on the latest version of the Licensing Engine Plugin to get the Impact entitlements into the instance. Not being on the latest version of the Licensing Engine Plugin may cause issues in obtaining the licensing entitlements.