0
1.3.4
Australia Patch 5, Australia Patch 3, Australia Patch 1, Zurich Patch 10, Zurich Patch 8, Zurich Patch 7
Generative AI
Agentic capabilities to support efficient resolution of purchase order exceptions.
Define PO Exception mitigation strategy: Now Assist helps buyers resolve purchase order exceptions faster by recommending alternative suppliers and updating the order plan to minimize delivery gaps.
Create PO Exceptions via mail: Automatically convert supplier emails that reference purchase order issues into PO Exception cases.
Changed: Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with ServiceNow Otto.
Required plugins:
- ServiceNow Otto for Platform (sn_genai_platform)
- ServiceNow Otto for FSC Common (com.snc.sn_fsc_genai)
- Purchase Order Management (sn_poem_core)