0
26.3.5
Australia Patch 2, Australia, Zurich, Yokohama Patch 2, Yokohama
Standalone Application
CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues. The Workspace UI is built to improve agent productivity and facilitate resolutions.
- Otto name changes
- Translation support for activity tiles
Renaming "Now Assist" to "ServiceNow Otto"
Required plugin:
- Customer Service Management (com.sn_customerservice)
Optional plugin:
- Install the latest Now Assist for Customer Service Management (CSM) plugin (sn_csm_gen_ai) to access the Now Assist features.