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5.5.0
Zurich, Yokohama, Xanadu, Washington DC
This application provides the content required to manage card disputes according to Visa's standards. It provides a questionnaire for intake of dispute-related information under various dispute categories as per Visa guidelines. The application evaluates dispute condition rules based on Visa's core rules and product and services rules.
- Provides questionnaire for intake of dispute as per Visa guidelines.
- Evaluates chargeback eligibility rules based on Visa Core Rules and Visa Product and Service Rules.
- New
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- Visa - Determine Chargeback Reason Code and Dispute Category: Introduced an automated decision table and subflow that intelligently derives chargeback reason codes and dispute categories for Visa transactions based on dispute intake questions. This enhancement streamlines the dispute resolution process by eliminating manual categorization and ensuring consistent application of Visa's dispute rules.
Permissions and roles:
- System administrator (admin) role is needed for this installation.