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5.0.0
Zurich, Yokohama, Xanadu, Washington DC Patch 4, Washington DC, Vancouver Patch 5
ServiceNow® Health and Safety Case Management provides your employees with an easy way to submit health and safety questions to your safety teams. This makes it easy for safety teams to track any questions and requests separately from incidents and observations. Employees can submit their questions through the Quick Links in the Employee Center.
With the Return to Work case type, RTW coordinators can manage Return-to-work cases to organize employees' return to the workplace after an injury or illness. And, compensation claims option helps manage safety cases related to workers' compensation.
- General Health and Safety cases
- Return to work cases
- Return to work integration with HR Journeys
- Worker compensation claims cases
- Universal requests for Health and Safety cases
New
- Enabled access and management of universal requests for Health and Safety cases.
- Enhanced notification content for Health and Safety updates.
- Enabled notifications in both the portal and agent workspaces.
- Enabled email notifications for Health and Safety cases.
- Added bulk management options for case records.
Fixed
- Improved support for encoded queries in Health and Safety Case Management.
- Fixed cross-scope privilege issues in Health and Safety Case Management.
- Fixed errors related to the Document tab queries in case records.
- Updated email templates for Health and Safety communications.
- Improved translations for Health and Safety email notifications.
- Requires the Health and Safety application and ServiceNow Zurich or later release.