2
1.1.2
Xanadu, Washington DC, Vancouver
Shift Handover Management application uses the shift roaster information configured in On-Call Scheduling application and allows shift leads to perform the Handover’s directly within ServiceNow platform efficiently. This solution ensures that the right combination of staff and supervisors are working at one time resulting in highest standard of service / to maximize the output & information is exchanged in a structured and unambiguous manner with incoming shift members.
Benefits:
- Streamlined shift changes, enhanced productivity & consistent user experience
- Migrate to process oriented operations from people oriented operation
- Increase operational efficiency
- Ability to document, maintain & report handover activities.
- Prepopulate critical action items in handover logbook
- Add multiple custom activities
- Notify next shift members
- Dashboard to monitor & track all activities
- Automatic closure of Handovers when related task gets completed
Enhancements:
1. Ability to see group schedules directly from Handover form.
2. Abitilty to document next shift members on the Handover.
On-Call Scheduling plugin