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6.0.1
Zurich, Yokohama, Xanadu, Washington DC, Vancouver, Utah
The ServiceNow® Agent Client Collector (ACC) can be installed on infrastructure components, such as servers and endpoints. It executes commands on the host machines and sends output data to the ServiceNow instance. The ACC is a single software agent for ServiceNow and enables the following use cases:
- Visibility and Monitoring
- Hardware and Software Asset Management
- Security Incident Response
- IT Service Management
Managing the Agent Client Collector with a ServiceNow instance is part of the Agent Client Collector Framework application.
The ACC application provides centralized agent management. ACC Framework is the foundation for applications that run on it. It is suitable for on-premises servers, VMs, and cloud instances (AWS, Azure, GCP), as well as end-user desktops and laptops.
Supported Operating Systems on x86_64 architecture for this version:
- Linux
- Red Hat Enterprise Linux and Rocky Linux, Oracle Linux - OL 7, 8, 9
- CentOS 7, CentOS Stream 8 and 9
- SLES 12, 15
- Ubuntu 18.04, 20.04, 22.04 LTS and 24.04 LTS
- Debian 9, 10 and 11
- Amazon Linux 2, Amazon Linux 2023
- Microsoft Windows
- Windows Server 2012, 2012r2, 2016, 2019, 2022, 2025
- Windows 10 Enterprise Edition
- Windows 11 Professional and Enterprise
- MacOS (x86_64 only)
- 10.15 - Catalina
- 11 - Big Sur
- 12 - Monterey
- 13 - Ventura
- 14 - Sonoma
- 15 - Sequoia
- 26 - Tahoe
Supported Operating Systems on ARM64 architecture for this version:
- MacOS
- 12 - Monterey
- 13 - Ventura
- 14 - Sonoma
- 15 - Sequoia
- 26 - Tahoe
Note: ACC-M and ACC-L are supported only on server operating systems. ACC-F does not support Virtual Desktop Infrastructure (VDI) environments.
- Changed
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- Enhanced diagnostics and error reporting. Run comprehensive validation to verify permissions, connectivity, and configuration.
- Agents now automatically recover from transient network issues, rate limiting, and temporary service unavailability during initial registration.
- libxcrypt is now embedded for Linux distributions (RHEL, Rocky Linux) that no longer include it as a dependency.
- Fixed
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- Fixes related to memory optimization, connection handling, and UI responsiveness.
- MID Server or ITOM Cloud Services (ICS) for sending data to the ServiceNow instance
- Configuration Management for Scoped Apps (CMDB)