0
6.1.0
Australia, Zurich, Yokohama, Xanadu
Integration
The ServiceNow® Agent Client Collector (ACC) can be installed on infrastructure components, such as servers and endpoints. It executes commands on the host machines and sends output data to the ServiceNow instance. The ACC is a single software agent for ServiceNow and enables the following use cases:
- Visibility and Monitoring
- Hardware and Software Asset Management
- IT Service Management
Managing the Agent Client Collector with a ServiceNow instance is part of the Agent Client Collector Framework application.
The ACC application provides centralized agent management. ACC Framework is the foundation for applications that run on it. It is suitable for on-premises servers, VMs, and cloud instances (AWS, Azure, GCP), as well as end-user desktops and laptops.
Supported Operating Systems on x86_64 architecture for this version:
- Linux
- Red Hat Enterprise Linux and Rocky Linux, Oracle Linux - OL 7, 8, 9
- CentOS 7, CentOS Stream 8 and 9
- SLES 12, 15
- Ubuntu 18.04, 20.04, 22.04 LTS and 24.04 LTS
- Debian 9, 10 and 11
- Amazon Linux 2, Amazon Linux 2023
- Microsoft Windows
- Windows Server 2012, 2012r2, 2016, 2019, 2022, 2025
- Windows 10 Enterprise Edition
- Windows 11 Professional and Enterprise
- MacOS (x86_64 only)
- 10.15 - Catalina
- 11 - Big Sur
- 12 - Monterey
- 13 - Ventura
- 14 - Sonoma
- 15 - Sequoia
- 26 - Tahoe
Supported Operating Systems on ARM64 architecture for this version:
- MacOS
- 12 - Monterey
- 13 - Ventura
- 14 - Sonoma
- 15 - Sequoia
- 26 - Tahoe
Note: ACC-M and ACC-L are supported only on server operating systems. ACC-F does not support Virtual Desktop Infrastructure (VDI) environments.
- New:
- ACC Error remediation:
- Introduced a new ACCErrorRefiner Script Include to enable more granular error logging.
- Executed a Phase 1 error analysis to identify all unique errors and created remediation suggestions for newly identified error codes.
- Enhanced Agent Now logging to capture more detailed errors for ACC-1500, ACC-2000, and ACC-2500.
- Add error resolution suggestions for ACC-4004
- Agent uses timestamp-based certificate verification for signed assets
- This allows the agent to validate certificates using the signing timestamp, even if the certificate has since expired.
- Assets signed with expired certificates remain valid if they were signed when the certificate was valid.
- Ohers:
- For ICS, If registration key exists: register with the instance without checking for certificates.
- Agent now registers to worker nodes instead of UI nodes of the instance.
- Graceful handling of the error when the user cancels Test Check on Agent.
- Improved error handling for AgentUpgradeUtil.
- Upgrade go version : v1.24.11
- ACC Error remediation:
- Fixed:
- Fixed Timeout Issue in Agent when querying Local DB APIs.
- Fixed the Configuration Publish Race Condition when an agent switches from one MID server to another before host data collection completes.
- Added table cleaner for agent errors table.
- Preserve database and cache folder for post MAC agent upgrade.
- Fixed UI action to restart Windows and Linux agents.
- MID Server or ITOM Cloud Services (ICS) for sending data to the ServiceNow instance
- Configuration Management for Scoped Apps (CMDB)