Many organizations struggle to maintain an effective Configuration Management Database (CMDB). Common challenges include data being collected from multiple sources, an abundance of data with limited actionable information, and stale or duplicate records. In most cases, ongoing CMDB maintenance becomes an afterthought, resulting in unreliable and outdated configuration data.
To address these challenges, we have designed a federated Configuration Management System that stores only essential information in the standard CMDB tables. Rather than permanently populating the CMDB with large volumes of data, the federated architecture retrieves related device information—such as installed software, running processes, and other configuration details—in real time whenever it is needed.
The guiding principle of our CMDB solution is to create an information system rather than a data repository. By focusing on relevant, up-to-date information instead of excessive data storage, organizations can maintain a lean, accurate, and efficient CMDB.
To achieve this, we have integrated the TeamViewer DEX platform with ServiceNow, enabling key device information to be synchronized into selected CMDB tables while providing real-time access to additional endpoint details through the TeamViewer DEX platform.
TeamViewer DEX CMDB Connect seamlessly integrates the TeamViewer DEX platform with ServiceNow CMDB, enabling automated population and enrichment of configuration item (CI) data from TeamViewer DEX’s real-time digital employee experience, investigation, and remediation platform.
By leveraging data collected directly from managed endpoints, the application enhances CMDB accuracy, improves asset visibility, and helps maintain data integrity through ServiceNow’s standard identification and reconciliation processes.
- Improve CMDB accuracy and completeness with real-time endpoint data.
- Enhance operational visibility across managed devices.
- Reduce manual data maintenance and reconciliation efforts.
- Leverage TeamViewer DEX insights directly within ServiceNow workflows and processes.
- Complement existing discovery and asset management solutions with real-time endpoint intelligence.
This minor release of TeamViewer DEX CMDB Connect v3.2.0 introduces branding updates to align with the latest TeamViewer DEX identity, including application rebranding and maintenance fixes.
System import set 1.0.0
TeamViewer DEX Platform 9.2/26.6 or later