0
4.1.2
Australia, Zurich Patch 7, Zurich, Yokohama Patch 6, Yokohama Patch 3, Yokohama
Standalone Application
The ServiceNow® Operational Technology Incident Management application enables engineers to quickly resolve Operational Technology (OT) incidents and production process issues. This application enables the management of the incident lifecycle from creation to closure.
- Create OT incidents and drive workflows to quickly restore production processes impacted by OT devices.
- Monitor and manage OT incidents separately from IT incidents.
- Understand context and impact of OT incidents on dependencies and production processes.
- Fixed
- Australia Patch 3m and 4m unintentionally triggered a VR-to-USEM upgrade for Vulnerabilty Response version below 30. Do not install Australia Patch 3m or 4m, and only proceed with Australia Patch 5m. For more information, see Migration Guidance to Unified Security Exposure Management.
- Incident Management
- ISA Equipment Model
- OT Incident Management can be used with or without Operational Technology Manager