1
1.1.5
Australia Patch 1, Zurich Patch 7, Zurich Patch 1, Yokohama Patch 6
Integration
For enterprises using ServiceNow, your most critical business content like contracts, reports, policies, and RFPs lives in Box. This creates an "AI gap," where your ServiceNow agents can't access or reason over the unstructured content needed to automate work, forcing employees into slow, manual tasks.
Box Agent for ServiceNow bridge this gap. We embed Box's specialized content intelligence directly into the ServiceNow AI Agent Fabric, allowing your Now Assist agents to securely invoke Box AI to read, write, and act on your content.
This native integration enables true end-to-end automation. Now you can:
- Automatically extract key data from contracts or RFPs.
- Instantly summarize complex troubleshooting guides or legal documents.
- Get answers to questions from your entire library of Box files.
- Browse and list all your folder contents
- Control agent actions with support of Box classification labels
Unlock the full value of your AI investment by securely connecting your workflows to your content, improving employee efficiency, and accelerating productivity.
- Securely extract structured data and text from documents like RFPs, invoices, and contracts stored in Box.
- Instantly summarize complex documents and get deep content insights from Box files, all within the Now Assist chat.
- Ask conversational questions and get precise answers based on the knowledge in your Box product manuals, policies, and reports.
- Browse and list your folder contents directly from Now Assist
- Control agent actions when quering sensitive files with support of Box classification labels
Release notes:
- Added list of files/ folders agent tool
- Detection of Box classification labels
- Minor bug fixes and improvements
- Zurich Patch 7+ or Australia Patch 1+ installed
- Incident 1.0.0
- At least 1 of “Now Assist for <x>” ServiceNow applications must be installed in your ServiceNow instance (e.g. Now Assist for ITSM)
- Now Assist for Creator [sn_now_creator], version >= 28.7.1
- Personal Authentication [com.snc.sn_ihub_personal_auth], version >= 27.0.2
Box Agent is available for current Box customers and are leveraging Box AI actions via Box MCP Server. For more details on Box Sign plans, contact us at https://www.box.com