0
6.0.0
Australia, Zurich, Yokohama Patch 4, Yokohama, Xanadu
Standalone Application
Supplier performance framework to create and manage KPIs for suppliers.
Supplier KPI Management: Create and manage KPIs for suppliers. Use segmentation rules to automate KPI creation.
Supplier Performance Dashboard: Performance overview of suppliers with overall, domain, and KPI-level scores.
- New
- Gen-AI powered supplier performance summarisation: Introduces AI-generated summary of supplier performance scores using available KPI data, validated against a strict output format to ensure consistency and provides a structured narrative covering:
- Supplier Performance Score and Trend (Improving / Stable / Declining) based on failure count comparison across periods
- Narrative Insight summarizing overall supplier health in simple language
- Performance Details — failing KPIs, KPIs currently in an action plan, and at-risk KPIs approaching threshold
- Historical Context — action plans created, targets achieved, and previous focus areas
- Steps Ahead — recommended actions for review, monitoring, and tracking of flagged KPIs
- Gen-AI powered supplier performance summarisation: Introduces AI-generated summary of supplier performance scores using available KPI data, validated against a strict output format to ensure consistency and provides a structured narrative covering:
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- Action Plan — Activity and Notifications
- Activity Stream: The action plan page now includes an activity stream capturing all updates made to the plan, including the full chat history from agentic conversations, giving users a complete audit trail in one place.
- Email Notifications: Stakeholders are notified via email when updates are made to an action plan, ensuring visibility without requiring manual check-ins on the record.
- Action Plan — Activity and Notifications
- Required plugin:
- Supplier Relationship and Performance Management (com.snc.sn_slm_perf)
- Dependent plugins:
- KPI Framework (com.snc.sn_kpi)
- Supplier Operations (com.snc.sn_so)
- Gantt UI Builder Component (com.servicenow_now_gantt)