Evolven Configuration Risk Intelligence for ITSM integrates Evolven's technology, mitigating stability, compliance, and security risks caused by misconfiguration and changes with ServiceNow data and workflows, closing the loop of ITSM processes. Evolven adds valuable information on extensive granular configurations across end-to-end legacy and cloud environments and actual changes across this configuration estate, together with automatically estimated technical, operational risks of each detected configuration and change. Evolven's patented AI-based analytics engine correlates this information with data in ServiceNow (Change Requests, Incidents, Problems, etc.), allowing IT Operations, ITSM, DevOps and SecOps teams:
· Detailed tracking of configurations and changes across all IT environments, helping IT teams understand current states and historical shifts.
· Identification and documentation of all changes, including those that are undocumented or unauthorized, to maintain an accurate change audit trail and ensure compliance.
· Pinpointing of changes and configuration differences that are likely causing or contributing to incidents and problems, streamlining the investigation and resolution processes.
· Drift management across various environments to ensure consistency and prevent configuration discrepancies.
· Detection and management of security certificates, ensuring that none expires, leading to an outage.
· Validate that all approved changes were accurately implemented
· Detect undocumented and unauthorized changes that do not correlate to any approved change request
· Document change audit trail for each approved change request
· Highlight early risky actual changes
· Report on drift or deviations created by configuration changes
· Zoom in on changes and differences that are the root cause of incidents and problems
· Discover security certificates (active and inactive) and highlight the ones that have expired or are going to expire before they lead to an incident.
· Take an action triggering a ServiceNow workflow in response to the insights and risks detected by Evolven
· Immediate value on day one with out-of-the-box discovery and AI-based analytics.
Release notes are available on Evolven's Customer portal, http://customers.evolven.com. Registration required.
Evolven is available as both a SaaS and On-Premise offering.
For on-premise installs:
Application Server:
- Windows Server 64-Bit (2008, 2008 R2, 2012)
- Quad-core dual CPU
- 8 GB RAM (more memory improves performance)
- 10 GB of disk space
- .Net 2.0 for Installer
Database Server:
- MSSQL Server 2008R2+
- 20 GB disk space for database is recommended as a minimum for evaluation. Actual space depends on usage.
For on-premise or SaaS installs:
Evolven Agent
- Will run on any endpoint (Windows, Linux, AIX, Solaris, HPUX, zLinuz)