0
4.6.4
Brazil, Australia, Zurich Patch 8, Zurich Patch 7, Zurich, Yokohama Patch 4, Yokohama
Standalone Application
The Agent Workspace for HR Case Management application is a new re-factored workspace for HR agents. The new UI Builder-based workspace makes it more configurable and flexible for customers.
This is in-line with ServiceNow's focus on continually improving HR Agent Workspace as a human-focused experience catered toward HR agents.
- A modernized visual design language.
- A simplified, unified platform navigation that brings everything together into one unified user experience, in one browser tab.
- New UIB-enabled HR Agent Workspace that enables theming, app configuration, and development in UI Builder.
Fixed:
- Multiple uploads on sn_hr_ef_employee_document are disabled via property, preventing multiple attachments on a single EDM record.
Only a single attachment can now be uploaded to an employee document record, so duplicate documents no longer accumulate on the same record. - Agents can send an email to an employee's manager from At a Glance on a case without needing additional HR profile permissions
- When creating a child case, the HR Service list reliably shows the valid services even when the parent case's Opened For and Subject Person are different people
- Dependent choice fields refresh correctly each time the HR Service is changed, and are briefly held while the new options load so a quick selection is never lost
- Capability-based HR Services, such as Exam and Performance, appear whether the agent selects the COE or the Subject Person first
- The Start Work action on playbook cards is now available only to agents with permission to update the record, for both HR cases and HR tasks
- Case creation no longer errors when the COE is selected before the Subject Person, or when a previously selected field is cleared
- The AI agent worker configuration now displays on the HR Agent Workspace home page
Not applicable for this application version.
- Requires HR Service Delivery Standard
- Requires the following plugins to be installed:
- com.sn_hr_core,
- com.app_hr_components,
- com.glide.playbook_experience.config,
- now_playbook_exp:22.1.2 (Tokyo) OR now_playbook_exp:23.0.5 (Utah),
- sn_playbook_exp:22.1.2 (Tokyo) OR sn_playbook_exp:23.0.5 (Utah),
- sn_hr_casecard:1.0.3,
- com.sn_hr_lifecycle_events(optional),
- com.sn_hr_lifecycle_ent (optional)
- After installing Agent Workspace, download and run the WS bulk RCAs approval script to automate the RCA approvals for any record; else you will have to manually mark the RCAs as allowed