0
4.4.1
Australia, Zurich Patch 7, Zurich, Yokohama Patch 4, Yokohama, Xanadu
Standalone Application
The Agent Workspace for HR Case Management application is a new re-factored workspace for HR agents. The new UI Builder-based workspace makes it more configurable and flexible for customers.
This is in-line with ServiceNow's focus on continually improving HR Agent Workspace as a human-focused experience catered toward HR agents.
- A modernized visual design language.
- A simplified, unified platform navigation that brings everything together into one unified user experience, in one browser tab.
- New UIB-enabled HR Agent Workspace that enables theming, app configuration, and development in UI Builder.
New
- HR Profile View in Case Creation Step 2 - HR Profiles of both "Opened For" and "Subject Person" are now available.
- Advanced Knowledge Editor
- Advanced knowledge editor with new tools , within workspace, to help create, enhance, and manage knowledge content faster and efficiently.
- Now Assist can be used to create or enhance knowledge article from within the Advanced knowledge editor. Article Optimization scans knowledge articles to get instant, actionable feedback.
- Requires HR Service Delivery Standard
- Requires the following plugins to be installed:
- com.sn_hr_core,
- com.app_hr_components,
- com.glide.playbook_experience.config,
- now_playbook_exp:22.1.2 (Tokyo) OR now_playbook_exp:23.0.5 (Utah),
- sn_playbook_exp:22.1.2 (Tokyo) OR sn_playbook_exp:23.0.5 (Utah),
- sn_hr_casecard:1.0.3,
- com.sn_hr_lifecycle_events(optional),
- com.sn_hr_lifecycle_ent (optional)
- After installing Agent Workspace, download and run the WS bulk RCAs approval script to automate the RCA approvals for any record; else you will have to manually mark the RCAs as allowed