The Involuntary Separation Employee Experience Pack serves as a blueprint for the process of offboarding an employee of an organization during an involuntary separation (termination).
Problem it solves
More customers are looking to ServiceNow to deliver best practice guidance and leadership on how to create great experiences during complex moments that matter.
Employees and their managers need guidance through the offboarding process to ensure the efficiency and thoroughness of cross-departmental teams while providing a supportive experience for the employee during the transition. This journey combines activities and content for lifecycle events, tasks, communication, and knowledge template content to better enable managers through this process.
** Support is available on the ServiceNow community linked under Supporting Links and Docs on the right side of this page. **
This update set contains an Offboarding Lifecycle Event for Involuntary Separations.
Please note that version 2.0.0 of this Experience Pack is officially compatible with the Rome releases only.
Lifecycle Event Consisting of 4 Activity Sets
- Initiate Separation
- Coordinate Separation Activities
- Finalize Separation Activities
- Complete Separation
23 Activities
- 2 Catalog Items
- 4 Checklists
- 5 HR Services
- 4 Mark When Complete
- 1 Approval
- 2 URL Tasks
- 1 Documents Signature Task
- 4 Notification Tasks
4 New Knowledge Article Templates
- Involuntary Separation FAQs - Employees
- Involuntary Separation FAQs - Managers
- Involuntary Separation FAQs - HR
- Involuntary Separation Termination Policy Template
4 Checklists
- Manager Separation Checklist
- HR Separation Checklist
- IT Separation Checklist
- Facilities Separation Checklist
You must be licensed for HRSD Enterprise Onboarding and Transitions to install and apply this Employee Experience Pack. If you get an error message when installing, you may not be entitled to this functionality. Please check with your account team for your specific HRSD product entitlements.