0
3.0.0
Yokohama, Xanadu, Washington DC
Provides configurations to support automatic routing, queuing, and assignment of procurement cases, emails, and live agent chat conversations.
The Advanced Work Assignment for Sourcing and Procurement Operations application enables you to automatically assign work items to agents based on availability and capacity.
- Configure service channels for automatically routing incoming work to agents
- Configure queues to assign a specific type of work to a specific group
- Configure assignment rules to assign work by most capacity or last assigned
New:
- Provides configurations to support automatic routing, queuing, and assignment of finance cases, emails, and live agent chat conversations for customers using Finance Case Management.
Install the following applications:
- Advanced Work Assignment
- Agent Chat