In most Organizations, CMDB implementations fail due to multiple data inputs, lots of data but little information, Stale / duplicate data. In almost every case, maintenance of a CMDB is an afterthought.
To mitigate these challenges, we have designed a federated Config Management System with minimal data populated into standard CMDB tables. The federated structure allows customers to pull related information(like software installed, processes running etc) about the device in real time, without permanently populating the CMDB tables.
The essence of our CMDB solution is - Create an Information system, rather than a data dump yard.
To accomplish this, we have integrated TeamViewer DEX Platform with ServiceNow to populate a few CMDB tables with hardware and software information.
Business Benefits
- Improve CMDB completeness, accuracy, and reliability.
- Enhance Software Asset Management outcomes with enriched software inventory and usage data.
- Gain real-time visibility into endpoint health, configuration, and software deployment.
- Strengthen IT operations through accurate device-to-user relationships.
- Complement existing discovery and asset management investments with real-time endpoint intelligence from TeamViewer DEX.
Service Graph Connector for TeamViewer DEX v5.0.1
This release includes the following enhancements and updates:
- Added support for Delta Software Synchronization to improve software inventory processing efficiency.
- Added support for Software Usage tracking for specific executables, enabling more granular software utilization insights.
- Implemented rebranding updates, including application naming, logos, and related visual assets.
TeamViewer DEX Core 4.1.0
System import set 1.0.0
Integration Commons for CMDB (sn_cmdb_int_util) store application
ITOM Licensing (com.snc.itom.license) plugin
ITOM Discovery License (com.snc.itom.discovery.license) plugin
Data stream Action (com.glide.hub.action_type.datastream) plugin
SAM Pro plugin (Optional)
TeamViewer DEX platform 9.2/26.6 or later