0
6.2.3
Australia Patch 5, Australia Patch 4, Australia Patch 3, Australia Patch 1, Australia, Zurich Patch 12, Zurich Patch 11, Zurich Patch 10, Zurich Patch 7, Zurich Patch 4, Yokohama Patch 11
Generative AI
Enhance your productivity with the latest AI-powered capabilities in Collaborative Work Management (CWM), designed to streamline workflows and optimize team collaboration.
- ServiceNow Otto in CWM enables you to draft content from scratch in Docs using open prompts, allowing you to generate professional-quality text instantly without switching to external AI tools. In addition to drafting, you can still summarize, elaborate, and shorten existing content, while also automatically generating clear, actionable CWM tasks for your Boards.
- If your teams need to create a formula column in a CWM Board, ServiceNow Otto will help convert plain-language requirements into the required Formula syntax, ensuring accuracy and reducing manual configuration time. For Agile Stories, use ServiceNow Otto to generate acceptance criteria and break them down into actionable scrum tasks, aligning with your team's workflow and sprint goals.
- With ServiceNow Otto, help teams bring their entire backlog into one source of truth by leveraging AI-powered import of tasks and stories. This capability allows you to lift structured data from spreadsheets, documents, and other work tools directly into CWM Boards, ensuring consistency and reducing data entry errors.
- Together, these intelligent skills help teams save time, reduce manual effort, and drive better outcomes. Whether you're creating new content, reviewing documents, or preparing project plans, ServiceNow Otto keeps you informed, aligned, and efficient by automating repetitive tasks and providing actionable insights.
Key Features
- AI Import of tasks and stories into CWM Boards: Bulk import tasks and stories in CWM Boards from spreadsheets, exported files from other work management tools, PDFs, documents, and images that has a table structure data
- Doc Summarization: Quickly summarize CWM Docs to understand key insights, making document reviews faster and more effective. You can also elaborate or shorten content, ensuring that your Doc pages are always tailored to the right level of detail.
- Task Generation from Docs: Save time and manual effort by letting ServiceNow Otto analyze your Doc content and automatically generate & add detailed CWM tasks to your CWM Boards.
- Draft content from scratch in Docs: You can now generate content directly in CWM Docs using ServiceNow Otto without switching to external AI tools.
- Generate & paraphrase acceptance criteria of a story: Agile team members while creating a story can use ServiceNow Otto to generate acceptance criteria based on the short description and description of the story. The generated acceptance criteria can also be elaborated or shortened based on requirement
- Generate scrum tasks using AI: Users can generate scrum tasks for story from the Australia release onwards.
- Generate formula with for AI: With the available columns users can generate formulas to perform calculations. It supports all math and string functions supported by the ServiceNow AI Platform's Formula API.
- New
- SPM's Project Workspace now has an integration with Collaborative Work Management
- Team Members can create new CWM tasks/stories under an assigned project task
- Users can move or break a CWM task's connection to a different project task
- Project Managers will see CWM tasks/stories connected to their project tasks directly inline in the Planning page of the Project in Project Workspace.
- Team Members in CWM see their connected project and project tasks as columns in CWM list view, and in "My Work"
- SPM's Project Workspace now has an integration with Collaborative Work Management
- Changed
- Relationships for any task types can added now using Task number/id instead of just Task description.
- Now Assist is now rebranded as ServiceNow Otto
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