Visa Inc. is a world leader in digital payment technology that connects individuals and businesses. Visa Resolve Online (VROL) is Visa’s end-to-end dispute management platform. The ServiceNow® Financial Services Operations Integration with Visa enables financial institutions to integrate with VROL APIs using the Visa Spoke Actions to manage various dispute lifecycle events, such as: perform transaction search, create dispute case, submit dispute questionnaire, and fraud reporting.
This application provides the framework for supporting any dispute resolution use case on ServiceNow which requires integration with VROL. The predefined subflows address certain primary integrations like creating a dispute case, reporting fraud, and submitting a dispute questionnaire; customers can also expand the integration layer to support any business need.
The integration app provides an adapter layer to plug into the dispute workflows and effectively manage dispute resolution, making it a simple, effective, and efficient solution.
- Manage dispute lifecycle events such as case creation, submitting questionnaires.
- Data model elements to capture the information used at sub-flows.
- New
- Property for Cardholder Purchase Inquiry: Added a new property to support cardholder purchase inquiry, enhancing the ability to retrieve and process purchase information.
- Spoke Selector for VROL Transaction Inquiry: Introduced a spoke selector definition for VROL transaction inquiry and associated transaction, enabling more flexible integration and automation.
- Removed
- Unnecessary Spoke Selector Request Definition: Removed an unnecessary spoke selector request definition and its associated adapter, reducing system complexity.
- Get Associated Transactions BR Inactive: Made the "Get associated transactions" business rule inactive, preventing unintended rule execution.
Permissions and roles:
- System administrator (admin) role is needed for the installation.