Use DigiCert® Trust Lifecycle Manager with full integration into ServiceNow to control your certificates’ ecosystem.
DigiCert Trust Lifecycle Manager leverages ServiceNow’s workflow strengths to provide clean and efficient certificate lifecycle management paths for you and your teams.
With DigiCert Trust Lifecycle Manager, you import existing certificate profiles from your DigiCert ONE account. You then use the profiles to build requests for the certificates that you need. Currently DigiCert Trust Lifecycle Manager works with private certificates and public CertCentral certificates.
DigiCert introduces ServiceNow integration with DigiCert Trust Lifecycle Manager
DigiCert Trust Lifecycle Manager is a digital trust solution for CA-agnostic certificate management and PKI services. Trust Lifecycle Manager is now available as a ServiceNow app that gives you the ability to enroll and manage certificates from your ServiceNow environment using its approval workflows. With DigiCert Trust Lifecycle Manager, companies can:
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Centralize visibility and control over your certificate landscape with simple design and a new Dashboard
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Reduce risk of business disruption from certificate expiration or human error
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Streamline operations with automation and configurable workflows, and
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Increases agility for fast remediation or adaptation to changes in cybersecurity standards.
How it Works
A ServiceNow admin connects through their organization’s DigiCert Trust Lifecycle Manager account to configure certificate profiles. After configuring the profiles, the admin assigns role-based access controls.
ServiceNow users, with appropriate roles, can initiate typical certificate actions and be confident that it has been routed through the designated approval workflows. Once requests are approved, DigiCert Trust Lifecycle Manager issues the certificate for pickup in the ServiceNow environment.
Frequently asked questions
Q: How does DigiCert Trust Lifecycle Manager connect to ServiceNow?
A: Currently we support API key based integration. The API key allows the ServiceNow app to integrate and enroll certificates from their provisioned account.
Q: Can you see all the orders within Trust Life Cycle Manager?
A: By design, users can see their requests and certificates within ServiceNow.
Q: What type of private certificates can you enroll?
A: For private user and server certificates, it supports:
- CSR-based enrollment
- DigiCert Trust Assistant-based enrolment with manual approval
- CertCentral-based enrollment
Q: What type of public server certificates can you enroll?
A: For public server certificates, it supports CertCentral-based enrollment.
Q: What aspects of the certificate’s lifecycle are covered?
A: You can enroll, renew, reissue, customize, and revoke certificates.
Q: Will a DigiCert ONE administrator need to configure the certificate profiles?
A: Yes. Profiles are configured in DigiCert ONE, but used in ServiceNow.
Release 1.7.0
#### New Features and Enhancements:
- **mTLS Support on ServiceNow Connector**:
The ServiceNow connector on TLM has been enhanced to optionally support mTLS certificate authentication for all connections to the configured target ServiceNow instance. Previously, only username/password authentication was supported.
- **Multi-Format Certificate Download**:
Users can now download certificates in various formats directly from the Certificate Details page, providing greater flexibility.
- **CSR Update on Renewal**:
Added the option to upload a new Certificate Signing Request (CSR) while renewing a certificate, enabling more control over the renewal process.
- **Auto-Approval for Renewals**:
Certificates within the renewal window can now be auto-approved when this feature is enabled in the profile, eliminating the need for manual approvals.
#### User Experience Improvements:
- **Improved Enrollment UX**:
The Country Code field now uses a dropdown menu for better accuracy and ease of use during certificate enrollment.
#### Compliance Updates:
- **DigiCert Privacy Notice**:
Privacy notice has been added to all application pages to meet ServiceNow compliance requirements.
#### Microsoft CA Integration:
- **Microsoft CA Template Support**:
CSR plus Manual approval flows are now supported for the Microsoft CA Private Server Certificate template, enhancing compatibility with Microsoft CA environments.
You need a DigiCert ONE account and access to DigiCert ONE Trust Lifecycle Manager.