Use DigiCert® Trust Lifecycle Manager with full integration into ServiceNow to control your certificates’ ecosystem.
DigiCert Trust Lifecycle Manager leverages ServiceNow’s workflow strengths to provide clean and efficient certificate lifecycle management paths for you and your teams.
With DigiCert Trust Lifecycle Manager, you import existing certificate profiles from your DigiCert ONE account. You then use the profiles to build requests for the certificates that you need. Currently DigiCert Trust Lifecycle Manager works with private certificates and public CertCentral certificates.
DigiCert introduces ServiceNow integration with DigiCert Trust Lifecycle Manager
DigiCert Trust Lifecycle Manager is a digital trust solution for CA-agnostic certificate management and PKI services. Trust Lifecycle Manager is now available as a ServiceNow app that gives you the ability to enroll and manage certificates from your ServiceNow environment using its approval workflows. With DigiCert Trust Lifecycle Manager, companies can:
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Centralize visibility and control over your certificate landscape with simple design and a new Dashboard
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Reduce risk of business disruption from certificate expiration or human error
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Streamline operations with automation and configurable workflows, and
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Increases agility for fast remediation or adaptation to changes in cybersecurity standards.
How it Works
A ServiceNow admin connects through their organization’s DigiCert Trust Lifecycle Manager account to configure certificate profiles. After configuring the profiles, the admin assigns role-based access controls.
ServiceNow users, with appropriate roles, can initiate typical certificate actions and be confident that it has been routed through the designated approval workflows. Once requests are approved, DigiCert Trust Lifecycle Manager issues the certificate for pickup in the ServiceNow environment.
Frequently asked questions
Q: How does DigiCert Trust Lifecycle Manager connect to ServiceNow?
A: Currently we support API key based integration. The API key allows the ServiceNow app to integrate and enroll certificates from their provisioned account.
Q: Can you see all the orders within Trust Life Cycle Manager?
A: By design, users can see their requests and certificates within ServiceNow.
Q: What type of private certificates can you enroll?
A: For private user and server certificates, it supports:
- CSR-based enrollment
- DigiCert Trust Assistant-based enrolment with manual approval
- CertCentral-based enrollment
Q: What type of public server certificates can you enroll?
A: For public server certificates, it supports CertCentral-based enrollment.
Q: What aspects of the certificate’s lifecycle are covered?
A: You can enroll, renew, reissue, customize, and revoke certificates.
Q: Will a DigiCert ONE administrator need to configure the certificate profiles?
A: Yes. Profiles are configured in DigiCert ONE, but used in ServiceNow.
Release 1.8.0
- Support for ServiceNow Zurich release
- The Trust Lifecycle Manager ServiceNow app now supports the ServiceNow Zurich release.
- Customers running Zurich can deploy and use the app for certificate lifecycle operations with full compatibility.
- Support for BEGIN/END NEW CERTIFICATE REQUEST tags
- The app now supports CSRs that use BEGIN NEW CERTIFICATE REQUEST / END NEW CERTIFICATE REQUEST tags.
- Users can submit CSRs in this format without needing to manually adjust the CSR content before requesting a certificate.
- Improved CMDB details for imported certificates
- For certificates imported from TLM into ServiceNow, the server, port, and IP values are now populated in CMDB records (where available).
- This improves visibility into where certificates are deployed, making it easier for admins to understand certificate impact and ownership.
- Support for the private code signing base template
- The app now supports the Private Code Signing base template.
- Users and admins can request and manage private code signing certificates from the ServiceNow application using TLM profiles based on this template.
- Improved visibility into validation errors
- Validation errors related to certificate configuration (for example, CC validation) are now surfaced more clearly in the ServiceNow app.
- Requesters and approvers can see detailed error messages when validations fail, reducing the need to rely on logs or support for troubleshooting.
- Enhanced CSR view in the request details
- The CSR view pop-up now parses and displays fields that are configured in the associated TLM profile.
- Approvers can review key CSR details (such as subject and other configured fields) directly in the ServiceNow UI before taking action on a request.
- New Privacy page for ServiceNow application listing compliance
- You need a DigiCert ONE account and access to DigiCert ONE Trust Lifecycle Manager.