Delligo is a ServiceNow-native application that enables enterprises to implement and manage Delegation of Authority (DOA) frameworks with clarity and accountability, addressing the limitations of traditional methods.
DOA defines who is empowered to make decisions, approve expenditures, or act on behalf of an organisation. An effective DOA framework establishes clear scopes, value thresholds, and time bounds, helping ensure that only authorised individuals take action and that accountability remains traceable and auditable.
In many organisations, DOA is still managed through emails, spreadsheets, fragmented systems, or informal conversations. These methods lack a single source of truth, resulting in unclear accountability, duplicated effort, slower handoffs and decision cycles, increased errors, extended audit preparation time, and elevated compliance risk.
With Delligo, DOA becomes structured, visible and easy to govern, improving accountability while lowering operational and compliance overhead.
Why Choose Delligo?
Governance and Compliance
Ensure accountability with full audit trails, expiry controls, and compliance-ready reporting.
Clarity and Empowerment
Give teams confidence to act with clear authority while preventing unauthorised decisions.
Efficiency at Scale
Replace fragmented methods with purpose-built workflows that cut hidden costs and speed up decisions.
Aligned to Your Structure
Configure delegations to match organisational models, authority levels, and governance rules.
Enterprise-Ready
Support complex hierarchies, multiple authority types, and integration with HR, finance, and procurement systems.
Fast Deployment
Deploy quickly with intuitive, no-code configuration and minimal reliance on ServiceNow product teams.
Delegation Management
Simplify authority requests, approvals, withdrawals, and amendments through intuitive, structured workflows.
Live Authority Register
Instantly view, query, and manage decision-making powers across the organisation from a centralised register.
Delegation Criteria Framework
Delegate using multiple parameters that reflect your organisation’s structure and governance need
Full Auditability
Automatically track every delegation change, with visibility via dashboards and audit-ready reports.
Integration-Ready Architecture
Built to support future integration with ERP, HR, procurement, and other enterprise systems.
Visit www.head-ahead.com/delligo for more details.
Initial Store Release
No dependencies on other modules.