0
3.0.1
Australia, Zurich, Yokohama Patch 8, Yokohama Patch 4
Standalone Application
CMDB success advisor improves CMDB health by aligning data‑quality efforts to the business outcomes that matter most.
It enables a focused, outcome‑driven approach—helping administrators define scope, track health with tailored metrics, and resolve issues through guided recommendations.
Designed for continuous improvement, the advisor simplifies root‑cause analysis and remediation to maintain reliable, trusted CMDB data that evolves with business needs.
- Outcome‑based CMDB guidance aligned to business priorities
- Prebuilt dashboards with targeted health metrics for supported use cases*
- Guided and automated remediation for targeted CMDB data issues and governance‑related settings
- Recommended integrations (Discovery patterns and Service Graph Connectors) for accurate data ingestion
- Administrator‑friendly experience with no deep CMDB expertise required
*Supported business outcomes include:
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- Software Asset Management (SAM)
- Hardware Asset Management (HAM)
- Data Foundations
New:
- Dedicated Software Asset Management (SAM) advisor dashboard with tree-based navigation and editable software product scope.
- Dashboard KPIs capture data issues across three layers: Installs (breakdowns by CI install status, cloud license type, missing CPU, core, or thread count, missing environment or assigned-to, Duplicate CIs, and Stale CIs, plus install trends and breakdowns by publisher, product, integration source, and class), Installed On (CI-to-host install status mismatches), and Infrastructure Relationships (infrastructure relationship errors between virtual server CIs and their host servers).
- Filter the SAM advisor dashboard by publisher, product, Data Model Navigator categories, and classes.
- Role-based access to SAM advisor for users with the SAM user role.
- Summarization and remediation actions are now available on the Data Foundations advisor dashboard.
- HAM advisor dashboard metrics now include CI breakdown by HAM normalization status.
Removed:
- CIs missing owner metric removed from HAM advisor dashboard.
- Required plugins and products
- CMDB Workspace application (sn_cmdb_ws)
- SGC Central application (sn_sgc_central)
- Hardware Asset Management application (sn_hamp)* to be entitled for accessing "CMDB success advisor for HAM"
- Software Asset Management application (sn_itam_samp)* to be installed for accessing "CMDB success advisor for SAM"