0
23.0.5
Brazil, Australia Patch 5, Australia Patch 3, Australia, Zurich Patch 12, Zurich Patch 7, Zurich Patch 4, Zurich, Yokohama Patch 12, Yokohama Patch 9, Yokohama Patch 6, Yokohama
Content
Unified Content Management is a modular content delivery application that streamlines and accelerates the deployment of foundational content across ServiceNow Risk and Sustainability applications.
- A unified platform to gain access to foundational regulatory and risk content for IRM and Operational Sustainability Management.
- A workspace-aware interface to browse, preview, and install regulatory frameworks, citations, and control content.
- Accessible from AI Risk & Compliance, Audit, Compliance, Privacy, Third-Party Risk Management and Operational Sustainability workspaces.
New
- Regulatory content updates are now delivered dynamically via Content Delivery Service (CDS), decoupling content from UCM application upgrades
Administrators can receive the latest regulatory framework content automatically, without manual upgrades or reconciliation. - Plugin compatibility filtering is now supported for UCM content
The system evaluates whether content is compatible with the current instance based on plugin and version requirements, ensuring only relevant content is installed. - Error handling and rollback for content imports are now supported
Failed installs aggregate errors and roll back partial inserts, with error details visible in the UI. - Admins can now highlight AI-assisted records with an AI icon in list views
Records generated via AI are visually distinguished for easier identification. - Zurich platform support is restored for Cobalt Raven ACLs
ACLs have been restructured to enable compatibility with both Zurich and Australia platforms. - Boolean values and authority document handling for AI risk and compliance content have been corrected
Content for these domains is now accurately captured and processed.
Changed
- Parent-staging tables now include plugin compatibility columns
New fields for target plugin, minimum, and maximum compatible version are added, inherited by child tables, with existing records unaffected. - CDS client-side changes enable automated data synchronization from CDS Server
Instances with UCM plugin can now pull content and store it in pre-staging tables, with updated ACLs for enhanced security. - UI actions for extracting and verifying pre-staging records are now available
Admins can validate content preparation directly from the interface.
Not applicable for this application version.
- Permissions and roles: Role required to install the app: System admin (admin)