0
2.18.2
Australia, Zurich, Yokohama Patch 4, Yokohama, Xanadu
Integration
IT Operations Management (ITOM) Event Management helps IT organizations reduce noise and focus on high-priority issues. Event Management Connectors make it easier to pull or push events from external sources.
The Event Management Connector plugin ingests these events into the ServiceNow instance where Event Management then processes the events, deduplicates them, and creates actionable alerts. It performs cross-source correlation and impact analysis to provide service context for IT alerts.
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The Event Management Connector plugin integrates with the following monitoring systems:
Push Connectors:
- Azure Monitor: Uses OAuth authentication to process Azure platform event messages; push through Instance and MID.
- Amazon CloudWatch: Uses the connector to process Amazon Web Services (AWS) alarms as events.
- BMC TrueSight: Collects JSON-formatted event messages sent from BMC TrueSight Operations Management (TrueSight).
- Catchpoint: Receives Catchpoint events which Event Management processes as ServiceNow events.
- Dynatrace: Collects JSON-formatted event messages sent from Dynatrace.
- Datadog: Collects JSON-formatted event messages sent from Datadog.
- EIF Listener: Receives EIF events which Event Management processes as ServiceNow events.
- Email: Sends email notifications when events and alerts are triggered.
- Google Cloud Platform (GCP) Monitor: Collects JSON-formatted event messages sent from GCP; push through Instance and MID.
- Grafana Connector: Processes alerts from the Grafana visualization tool.
- Honeycomb: Receives events from the Honeycomb push connector.
- Logicmonitor: Receives JSON-formatted event messages sent from Logicmonitor and MID.
- ServiceNow Cloud Observability: Receives JSON-formatted event messages sent from ServiceNow Cloud Observability.
- New Relic: Receives JSON-formatted event messages sent from New Relic.
- Oracle Cloud: Receives JSON-formatted event messages sent from Oracle Cloud Monitoring.
- Oracle Enterprise Manager trap collection: Configures the SNMP trap connector to receive Oracle Enterprise Manager Cloud Control SNMP traps.
- Prometheus: Receives JSON-formatted event messages sent from Prometheus.
- ScoutAPM: Receives alerts from ScoutAPM.
- Sentry: Receives Sentry events which Event Management processes as ServiceNow events.
- SNMP traps: Processes SNMP traps as events.
- ThousandEyes: Receives JSON-formatted event messages sent from ThousandEyes.
Pull Connectors:
- Azure Monitor: Sends alert state changes to the Azure portal.
- IBM Tivoli Monitoring - Netcool system: Receives events from IBM Netcool/OMNIbus Object Servers and Impact Servers.
- Icinga2: Receives events from the Icinga2 server.
- HPOM: Receives events from the HP Operations Manager (HPOM).
- Hyperic: Receives events from the VMware vRealize Hyperic server.
- Logicmonitor: Receives events from the Logicmonitor server.
- Kafka: Receives events from the Kafka connector.
- Microfocus OBM: Pulls events from MicroFocus Operations Bridge Manager.
- NagiosXI: Receives events from the Nagios XI server.
- NNMi: Receives events from the NNMi server.
- OBM (OMi v2): Receives alerts from the OBM server.
- Op5: Receives alerts from an OP5 monitor.
- Opsview: Receives events from an Opsview monitor.
- PRTG: Receives alerts from a Paessler PRTG Network Monitor source.
- SCOM: Collects alerts from the Microsoft System Center Operations Manager (SCOM).
- SolarWinds: Receives events from the SolarWinds monitor.
- vCenter: Receives events from your VMware vSphere environment.
- vRealize: Receives events from the vRealize Operations Log and Event Management servers.
- Zabbix: Receives alerts from the Zabbix server.
Remediation Actions:
- Linux server remediation actions
- Windows server remediation actions
- New
- Implemented OTel Metric Push Connector to push metrics from OTel (OpenTelemetry) vendor-neutral open source Observability framework.
- DataDog metric connector is available under SOW Integration Launchpad
- Enhance SolarWind event connector to support collecting data from AlertHistory table on SolarWinds
- Changed
- Added support for SCRAM SASL credential type in Kafka Consumer Metric connector
- Fixed
- PRB1980000 - PRTG Connector Instance not polling/creating Events
- PRB1988250 - Time of event is not correct for custom mid connector when incoming time is in yyyy-MM-dd HH:mm:ss format and PST time zone
- PRB1971144 - SCRAM SASL credential type is not working for Kafka Consumer Metric connector
- PRB1990493 - MID WebService Event Listener Contexts is not required for Push Connector Metrics Connector
- PRB1947827 - LogicMonitor bi-directional update does not process all records in ECC Output Connector probe
- PRB1987116 - Dynatrace metric connector query window is always 60 mins irrespective of last_kpi_signature
- PRB1965410 - Missing advanced configuration options on some integrations for SRM users
- PRB1954224 - Severity is missing on Additional Information field on event for custom MID push Connector
- Removed
- ITOM Event Management (plugin)