0
3.0.3
Australia Patch 3, Australia Patch 1, Australia, Zurich Patch 10, Zurich Patch 8, Zurich Patch 4, Zurich Patch 1, Yokohama Patch 11, Yokohama Patch 6
Integration
Enable end users to create and manage ServiceNow requests, receive notifications, and engage with ServiceNow Otto and live agents through Google Chat messaging.
- Get help with direct live agent interactions
- Update users by sending timely notifications of requests and changes to ServiceNow data
- Engage users with ServiceNow Otto
- Deploy Virtual Agent through self-configuration or the Google Workspace Marketplace
Enhanced a few picker scenarios and fixed catalog links for synthesized response.
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Virtual Agent (com.glide.cs.chatbot)
Role required:
- virtual_agent_admin and external_app_install_admin or admin