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1.0.8
Australia Patch 2, Australia Patch 1
Generative AI
The ITOM - Advanced app empowers entitled users to harness AI-driven automation across the most demanding IT operations challenges: from service mapping and cloud discovery to certificate management and firewall task automation.
Purpose-built AI agents work autonomously in the background, eliminating manual toil and reducing operational risk with capabilities spanning LEAP Automation opportunity discovery, ACC health monitoring, and MID Guardian oversight, ITOM - Advanced transforms reactive IT ops into an intelligent, self-managing operation.
- AI agent for Agent Client Collector (ACC) – Autonomously monitors ACC deployments across endpoints, ensuring agent health, version compliance, and seamless data collection without manual intervention, and provides guided troubleshooting experience.
- AI agent for Discovery – Proactively tracks and renews digital certificates enterprise-wide, eliminating outages by auto-detecting expirations and creating firewall rules.
- MID Guardian agent – Continuously monitors MID Server health and connectivity, providing guided troubleshooting of MID Server issues to resolve them seamlessly.
- ITOM AI agent for Service Mapping – Intelligently discovers application dependencies and maps services to infrastructure, autonomously resolving gaps to keep service maps accurate and business-ready.
- AI agent Topology Mapping – Autonomously discovers, classifies, and syncs AI agents deployed in cloud including the AI model metadata the agent deployed.
- AIOps Learning Enhanced Automation Playbooks - Amplifies efficiency by mining historical incident data to generate dynamic resolution playbooks, automate workflows, and reduce MTTR.
New:
- AI Agent Topology Mapping - Turn AI sprawl into a managed estate. As enterprises deploy agents, large language models, and prompts across AWS, Azure, and hybrid environments, most teams have no idea what's actually running, who owns it, or what data it touches. AI Agent Topology Mapping discovers and maps every AI agent, model, and prompt across your hyperscaler footprint and links them to the applications and services they support. The result is a single, authoritative view of your AI estate - the foundation for governance, cost control, security review, and responsible AI compliance.
- ITOM URL Discovery - Make shadow IT visible. Every browser session inside the enterprise carries signal about the SaaS apps, internal tools, and unmanaged services employees actually use - signal that today is invisible to IT. ITOM URL Discovery converts this browser activity into actionable intelligence, surfacing the applications and endpoints in real use across the organization and feeding them directly into the CMDB. The result is a closer-to-reality picture of the application landscape: faster discovery of unmanaged SaaS, sharper license optimization, earlier detection of risky or unsanctioned tools, and a CMDB that reflects how the business actually works rather than what was provisioned on paper.
- ITOM Configuration Console - ITOM Configuration Console introduces guided onboarding journeys for Discovery and Event Management, walking administrators step-by-step from installation to production deployment with built-in best-practice configuration.
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