0
9.1.2
Zurich Patch 4, Zurich, Yokohama Patch 9, Yokohama Patch 6, Yokohama Patch 2, Yokohama, Xanadu Patch 9, Xanadu Patch 4, Xanadu, Washington DC Patch 7, Washington DC Patch 5
While not all business processes are critical, many of them are and may result in significant financial, reputational, or legal losses if disrupted. Business impact analysis (BIA) is a structured process to prioritize critical business functions and identify key dependencies on IT, facilities, personnel, and other assets.
BIA outcomes include:
- Prioritize an inventory of critical services, processes, applications, third parties, and physical locations.
- Quantify the impact of disruptions to set recovery time objectives (RTO) and recovery point objectives (RPO).
- Create dependency maps to prioritize tasks, develop recovery strategies, and allocate resources
Key features of the Business Impact Analysis application include:
- Business Impact Analysis (BIA) workflow
- Configurable BIA Templates, Impact Categories, Recovery Time Objective, Recovery Point Objective, and Recovery Tier Calculations
- Dependency assessments
- Native integration with ServiceNow CMDB business process and application inventories
- Out-of-the box SLAs to manage due dates and notifications
- New
- Added Finalized RTO field to replace and consolidate previous RTO and Adjusted RTO (Same change for RPO)
- Changed
- Changed charts and list columns where it would have both RTO and Adjusted RTO to only show the Finalized RTO (Same change for RPO)
- Agent Workspace