HRSD Customers who are new to Knowledge management often ask for foundational guidance and examples on how to plan and create their content so that it is readable and effective for their employee base.
The HR Knowledge Starter Content helps customers who are trying to plan or improve their knowledge content by providing basic layout and structural guidance for common article types and knowledge blocks.
This pack requires entitlement to HR Case and Knowledge. For full requirements, instructions and troubleshooting, please reference the attached PDF document under the Related Files section of this page.
Included content:
- How to Knowledge Sample
- FAQ Knowledge Sample
- Standard Operating Procedure Knowledge Sample
- Sample Knowledge Block – Reusable Content
- Sample Knowledge Block – Restricted Content FAQ
- Sample Knowledge Block – Restricted Content How-To
- Knowledge Base: HumanResources - Internal HR Team
Employee Experience Pack: HR Knowledge Starter Content (v1.1.0)
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These update sets contain a set of generic sample Knowledge articles and blocks that provide general layout examples and guidance for structuring effective knowledge content. These articles and blocks are meant to be used as a guideline for creating and configuring your own information in knowledge articles and blocks.
Please note that version 1.1.0 of this Experience Pack is officially compatible with the Paris, Quebec and Rome releases only.
You must be licensed for HRSD Standard to install and apply this Employee Experience Pack. If you get an error message when installing, you may not be entitled to this functionality. Please check with your account team for your specific HRSD product entitlements.