0
7.0.0
Australia, Zurich, Yokohama, Xanadu
Standalone Application
Shift planning allows managers and supervisors to configure Workforce Scheduling, and agents can sign up for shifts.
- Enable agents to sign up for shifts
- Managers and agents can get shift signup notifications
- Manage location‑based holiday calendars to improve workforce scheduling by mapping holidays to specific regions, enabling managers to plan shifts with accuracy, and reducing manual adjustments.
- Fixed minor defects
Needs ITSM/CSM Enterprise license for Workforce Optimization.