0
1.26.1
Australia, Zurich Patch 6, Zurich, Yokohama, Xanadu
Standalone Application
ServiceNow® Workplace Case Management enables workplace services and facilities teams to manage interactions with employees, without relying on any generic tools like email, phone calls and walkups. Standardize the process, interaction and fulfillment of inquires, requests and case transfers across the enterprise. Gain clear visibility into the quantity and types of cases workplace teams are receiving for continuous service improvement.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
With the Workplace Case Management application, any case fulfillment process can be simplified. The application comes with the following key features:
- Enable workplace teams to provide timely help to employees.
- Configure approvals for quick fulfillment of cases raised by employees.
- Provide avenues for employees to interact with workplace service teams.
- Allow workplace teams to route requests to the appropriate team members, contractors , or vendors.
- Enable employees to report any workplace issue using the interactive floor maps.
- New
- Admins can now create conditional Smart Assessment Templates that attach to Workplace Cases and Tasks. Fulfillers can complete assessments in-line in Workplace Central, with automated follow-up task creation based on responses.
- The Workplace IFM Integration Framework enables Workplace Cases and Tasks to route, sync orchestration, and sync history logging with external (FM) provider systems.
- Changed
- None
- Fixed
- In some cases, conditional service activities were not correctly triggered.
- Submitting a move request without extra items did not trigger subsequent activity tasks.
- The message informing users about requesting services within the lead time was always displayed to admins.
- The total cost was not calculated and saved when a request was made through the record producer.
- Delivery time was incorrectly updated after adding a service to an existing reservation.
- Approval workflows were re-triggered on the parent Workplace Case when a child task is created manually and then closed.
- The state of the parent case was incorrectly changed when the associated automated task was set to “Close – Skipped”.
- Adding a service to an existing reservation with completed cases could update the parent’s state to “Closed – Incomplete”.
- Updating services on existing requests could take a long time.
- Variables available on the Workplace Case were not always updated after editing an existing request
- Improved translations.
- Removed
- None
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.